Cancellation & Refund Policy

Effective Date: October 6, 2026

At JG IT Solution, we aim to provide high-quality digital products and physical products to our customers. Please read this Cancellation & Refund Policy carefully before placing an order.

By placing an order through our website, you acknowledge and agree to the terms mentioned below.

1. Digital Products – No Refund

All digital products purchased through the JG IT Solution website are non-refundable.

Once payment has been successfully completed and the digital product has been delivered, accessed, or made available to the customer, the order cannot be cancelled and no refund will be provided.

This includes, but is not limited to:

• Digital products

• Software

• Scripts

• Templates

• Digital files

• Downloads

• Licenses

• Other electronically delivered products

Due to the nature of digital products, once the product has been delivered or access has been provided, it cannot be returned.

Therefore:

All digital product sales are final and non-refundable.

2. Physical Products – No Refund

All physical products purchased through the JG IT Solution website are also non-refundable, unless otherwise specifically stated in writing by JG IT Solution.

Once an order has been confirmed, the customer cannot request a refund simply because they have changed their mind or no longer require the product.

Therefore:

All physical product sales are final and non-refundable.

3. Order Cancellation

Customers may request cancellation of an order only if the order has not yet been processed or dispatched and JG IT Solution agrees to the cancellation.

Once an order has been processed, dispatched, delivered, or the digital product has been provided, cancellation may not be possible.

If an order is cancelled and JG IT Solution approves the cancellation, any applicable amount payable to the customer will be determined on a case-by-case basis.

4. Damaged Physical Products

Although physical products are non-refundable, if a product is received in a damaged condition, the customer should contact JG IT Solution as soon as possible after delivery.

The customer may be required to provide:

• Order number

• Photographs of the package

• Photographs/videos of the damaged product

• Delivery details

• Other information required for verification

After reviewing the issue, JG IT Solution may, at its discretion, provide an appropriate resolution such as replacement where applicable.

A damaged-product claim does not automatically guarantee a refund or replacement.

5. Incorrect or Defective Product

If the customer receives an incorrect product or a product with a verified manufacturing/functional defect, the customer should contact us promptly.

After verification, JG IT Solution may consider an appropriate resolution depending on the nature of the issue and product.

Any resolution will be provided at the sole discretion of JG IT Solution and subject to product availability and applicable conditions.

6. Digital Product Technical Issues

If a purchased digital product cannot be downloaded, accessed, or delivered due to a technical issue caused by JG IT Solution, customers should contact our support team.

We will make reasonable efforts to resolve the technical issue or provide access to the purchased product.

Technical support or replacement access does not mean that the product becomes refundable.

7. Payment Gateway Charges

Payment gateway charges, transaction charges, processing fees, or other applicable charges may be non-refundable.

Where a refund is specifically approved by JG IT Solution, the amount refunded may be subject to applicable payment gateway or transaction conditions.

8. Fraudulent or Unauthorized Transactions

If we identify a transaction as suspicious, fraudulent, unauthorized, or in violation of our policies, JG IT Solution reserves the right to cancel the order and take appropriate action.

Additional verification may be requested before processing an order.

9. Customer Responsibility

Before completing a purchase, customers are responsible for:

• Reviewing the product description

• Checking product specifications

• Confirming compatibility

• Reviewing pricing

• Confirming quantity

• Providing correct contact and delivery information

• Understanding that the product is non-refundable

Customers are encouraged to contact JG IT Solution before purchasing if they have questions about a product.

10. No Refund Policy

Unless specifically agreed otherwise in writing by JG IT Solution:

Digital Products: No Refund

Physical Products: No Refund

Change of Mind: No Refund

Incorrect Customer Information: No Refund

Unused Digital Product: No Refund

Failure to download/access due to customer-side issues: No Refund

Any exception to this policy will be considered only at the discretion of JG IT Solution and does not create an obligation to provide refunds in similar cases.

11. Contact Us

For questions regarding cancellation or refund requests, please contact us:

JG IT Solution

Website: https://jgitsolution.in

Phone: +91 81412 32527

Email: info@jgitsolution.com

Address:
Shyam Medical, Radhe Hotel Road,
Near Bapasitaram Chowk, Mavdi,
Rajkot – 360004, Gujarat, India.

12. Policy Updates

JG IT Solution reserves the right to modify or update this Cancellation & Refund Policy at any time.

Any updated version will be published on this page with the revised effective date.

Last Updated: October 6, 2026